Would you like to know more about the materials which the jewelry is made of and how you can keep your jewelry looking beautiful? Read more about it on this page.

Information about this can be found on our Tips for care page.

Ordering is very easy at RIVERSTONES. Take a look around and choose what you like. Search for products through the easy search function at the top right. You can add products to your wish list or order them immediately by clicking the 'order' button.

You can pay by means of iDeal (secure online payment in your own trusted banking environment), credit card (MasterCard or Visa), Klarna, PayPal or a gift card. Read more about the different payment methods and any additional costs here.

Orders placed and paid for are shipped within 24 hours on working days, provided the product is in stock.

! It depends on the carrier when you actually receive your order.

Orders within Europe are also processed immediately. Depending on the carrier, the delivery time is between 2 and 7 working days. Orders outside Europe are usually delivered within 5 to 14 working days. Shipments go abroad with DHL or Fedex.

Shipping costs within the Netherlands for packages are € 3.95. For orders over € 75,- within the Netherlands no shipping costs are charged.

Shipping to Europe costs from € 9.50 to a maximum of € 41 depending on which country.

Shipping to countries outside Europe € 40,00 per order.

If you have not received anything within 4 working days, please email [email protected] and we will check where your package is via track & trace.

Return service

In the unlikely event that you are not happy with your purchase, you can return the product to us within 14 days. Fill in the return form where you indicate that you want to return your purchase. In order to have everything proceed as quickly as possible, we would like to receive the following information:

• that you want to return an item
• product description
• client number
• the reason for returning the item

We will then contact you as soon as possible. After receiving the returns and checking the products, we will transfer the money back to your bank account as soon as possible. The costs for returns are at the expense of the buyer.

Return service

In the unlikely event that you are not happy with your purchase, you can exchange the product to us within 14 days. Fill in the return form where you indicate that you want to exchange your purchase. In order to have everything proceed as quickly as possible, we would like to receive the following information:

• that you want to exchange an item
• product description
• client number
• let us know which item you would like. 

After receiving and checking the products, you will receive the new piece(s) of jewelry as soon as possible. The costs for return shipments are the responsibility of the buyer.

If something has happened to your package during shipping and the product is broken or damaged, please send us an email, preferably with a photo of the damage, and we will solve it for you immediately. Mail to [email protected]

Of course we do our utmost, but mistakes are human, so if you have received the wrong item, please send an email to [email protected] and we will help you as quick as we can. 

It can sometimes be complicated to determine your ring size. To help you with that, you can order this ring sizer. You can also visit a jeweler in your area to have your ring size measured.

Do you have questions? Please contact us at: [email protected] before placing an order.

Custom rings cannot be exchanged or returned.

Do you miss certain products in our webshop? Do you have suggestions how we can improve our services or maybe you are happy with your Riverstones jewelry? Let us know --> [email protected]